Privacy policy

PRIVACY POLICY

This Privacy Policy outlines how Soda Fountain Ltd (referred to as “we” or “our”) collects, utilizes, and discloses your Personal Information when you interact with our website or make purchases through it.

CONTACT If you have questions, need more information about our privacy practices, or wish to raise a complaint, please reach out to us:

  • Email: info@drinklifeblood.com
  • Phone: +0161 401 2191
  • Address: Block 2, Unit 2 Souterhead Road, Aberdeen, AB12 3LF

COLLECTING PERSONAL INFORMATION When you visit our website, we gather specific information related to your device, your interactions with the site, and data required to process your orders. If you contact us for customer support, additional information may be collected. In this policy, we refer to any data about an identifiable individual as "Personal Information". Below is more detail on what Personal Information we collect and why:

  • Device Information

    • Purpose: To ensure our site loads correctly for you and to analyze site usage for optimization.
    • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for Business Purpose: Shared with our processor Shopify, Klaviyo, Google.
    • Personal Information Collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and site interaction.

  • Order Information

    • Purpose: To provide products or services, process payments, arrange shipping, send invoices or order confirmations, and communicate with you. We also use it to screen orders for potential risk or fraud and, if in line with your preferences, to send product or service-related information or advertising.
    • Source: Information is collected from you.
    • Disclosure for Business Purpose: Shared with our processor Shopify, Rebillia, Whistl, and Total Processing.
    • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information

    • Purpose: Providing and managing your account, access to our site, personalizing your experience, and responding to communications.
    • Source: Shopify, Gmail.
    • Disclosure for Business Purpose: No data shared.
    • Personal Information Collected: Last name, first name, phone number, email address, mailing address, order number.

SHARING PERSONAL INFORMATION We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you. This includes, but is not limited to:

  • Shopify: Powers our online store.
  • Rebillia: Aids in processing payments.
  • Whistl and Total Processing: Assist in order fulfillment.

BEHAVIOURAL ADVERTISING We use your Personal Information to provide you with targeted advertisements and marketing communications that we believe align with your interests. For instance, we use Google Analytics and share information about your site use and interactions with our ads on other websites.

For more information on how targeted advertising functions and to opt out of these services, you can visit the Network Advertising Initiative’s educational page.

You can also opt out of targeted advertising with the following:

  • Facebook: Adjust your ad settings here.
  • Google: Change your ad preferences here.
  • Bing: Modify your personalized ads settings here.

For additional opt-out options, you can visit the Digital Advertising Alliance's opt-out portal.

USING PERSONAL INFORMATION We utilize your Personal Information to provide our services, including offering products for sale, processing payments, order fulfillment, and keeping you informed about new products, services, and offers.

LAWFUL BASIS Under the General Data Protection Regulation (GDPR), for EEA residents, we process your Personal Information based on the following legal bases:

  • Your consent.
  • Performance of the contract between you and the Site.
  • Compliance with legal obligations.
  • To protect your vital interests.
  • To perform tasks in the public interest.
  • For our legitimate interests, provided they do not override your fundamental rights and freedoms.

RETENTION We retain your Personal Information for our records when you place an order through the site unless you request its deletion.

AUTOMATIC DECISION-MAKING We do not engage in fully automated decision-making with legal or otherwise significant effects using customer data. Shopify uses limited automated decision-making to prevent fraud.

YOUR RIGHTS Under the GDPR, if you are an EEA resident, you have rights including access to your Personal Information, portability to a new service, and the ability to request corrections, updates, or erasure. To exercise these rights, contact us through the provided contact information.

COOKIES Cookies are used to enhance your browsing experience by remembering your actions and preferences. We use functional, performance, advertising, and social media or content cookies. You can control and manage cookies through your browser settings.

For detailed information on cookies and how to manage them, please refer to our Cookie Policy.

DO NOT TRACK Please note that we do not modify our data collection and usage practices when we detect “Do Not Track” signals from your browser due to the lack of a consistent industry understanding on how to respond to such signals.

CHANGES We may update this Privacy Policy to reflect operational, legal, or regulatory changes. You can check back for updates.

COMPLAINTS If you want to make a complaint, please contact us using the information provided under "Contact." If you are unsatisfied with our response, you can contact the relevant data protection authority.