Refund policy

Damages and Issues
Please inspect your order on delivery and contact us straight away if you receive a damaged item, the wrong item, or spot a quality issue. This lets us look into it and put things right quickly. For any questions about a replacement or refund, email us at info@drinklifeblood.com.

Replacement
As our products are food and drink, we generally don't ask for items to be returned unless the issue affects a substantial quantity. In some cases we may ask for photos to help us document the issue. Once we've confirmed the problem, we'll either send replacements for the affected items or, if you'd prefer, refund you for the affected units.

Refunds for One-Time Purchases
Once you've told us about the issue and let us know you'd like a refund, we'll confirm whether it's approved. If approved, the refund goes automatically to your original payment method. It can take a little time after that for your bank or card provider to complete and post it.

Cancellations
Monthly plan: cancel any time. If you cancel on the day of a scheduled delivery, the cancellation takes effect from the next scheduled delivery date.

Quarterly or annual plan: these are pre-paid orders, offered at a discounted price in exchange for the upfront commitment. If you cancel, it takes effect once all remaining pre-paid orders have been fulfilled.